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Juvenile protection policy

Lotte.com Co., Ltd. (hereafter “Lotte.com”) ~ Lotte.com prohibits juveniles under age 19 to access harmful information, and the following are the juvenile protection policy of Lotte.com.

  • 1. Juvenile access restriction and administration

    Lotte.com uses additional verification system and indicates juvenile harmful media to such, so to prevent the possibility of juvenile access to harmful media and restricts ordering of juveniles of harmful products. (harmful objects, drugs, media)

  • 2. Juvenile protection education

    Lotte.com provides education related to juvenile protection to the employers and juvenile protection education is done by juvenile protection charger, manager, administrator, or external professionals or organizations.

  • 3. Convergence of opinion on juvenile protection and damage consultation and treatment

    Lotte.com has designated juvenile protection charger, manager, administrator for convergence of opinion on juvenile protection and damage consultation and treatment and operates juvenile protection complaint window. By registering the opinion and consultation request related to juvenile protection it will be processed safely and fairly.

  • 4. Designation of juvenile protection charger, manager, administrator

    1) Juvenile protection charger (Person in charge of damage consultation and complaint process)

    청소년보호책임자
    Subject Detail Notes
    Name Kim, Jin-soo
    Department Customer Service Team
    Contact No. 1577-1110
    Fax No. 02-3668-8602
    E-mail youth@lotte.com

    2) Juvenile protection manager & contact person

    Juvenile protection manager & contact person
    Subject Manager Contact person
    Name Choi, Hee-kwan Kim, Da-in
    Department Moral Management Team
    Contact No. 1577-1110
    Fax No. 02-3668-8602
    E-mail youth@lotte.com

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