Lotte.com offers a Liabiliy Assurance Service for customer's online purchase protection as follows. (※ Logal basis: The Customer Protection Act in Electronic commerce, Article 24, etc.)

Liability Assurance Service guide
Name of service Liability Assurance Service
Liability Assurance Institution SHINHAN BANK
Range of Liability Assurance A Liability Assurance Service covers any customer loss or damage caused by default of delivery of kprepaying e-commerce entity such as Lotte.com.
Subject In case costomer sign up for the Liability Assurance Service.

※ This service is provided for all issurs except the following issues

  • 1) Payment transactions by credit card with the Specialized Credit Financial Business Act, Article 2, No.3
  • 2) Purchase goods which third party cannot confirm the delivery because it's sent thru online information transmisson system.(for example: online contents)
  • 3) Purchase of products supplied in separation for certain period of time.
  • 4) Announced transactions that the Fair Trade Commission provides.
Maximum Guaranteed Amount Within the amout of goods customer has paid in advance.
Time of Provision When claimed, Payment of Liability Assurance takes effect immediately, However, to determine the cause, Liability Assurance institution may request documentary evidences to examine them.
Nov. 29th, 2013

Liability Assurance institution

  • Company name : SHINHAN BANK Co, Ltd.
  • Address : 120, Taepyeongno 2-ga, Jung-gu, Seoul, Korea.
  • Help : Gwanggyo major company center, SHINHAN BANK Co, Ltd.
  • (Contact-Call center: 080-023-0182, main branch of sales: 2010-2237)